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1) Are you a subscriber? And do you wish to block commercial communications?

You can register your preference with your Service Provider either by way of voice call or SMS. In either case, you can do so by accessing the number 1909. Please note that this number is Toll Free, which means that the call you make or the SMS you send to this number will not be charged.

2) In blocking the commercial communication, you have two choices.

    You can register either in the
  • Fully Blocked category
  • Partially Blocked category

3) If you do not to want to get any commercial communication on your phone either by way of voice or SMS, please register in the Fully Blocked.

    Please register in the Partially Blocked category, if you wish to get commercial communications in the form of SMS in respect of any or all or some of the following seven subjects:
  • Banking/Insurance/Financial products/Credit cards
  • Real Estate
  • Education
  • Health
  • Consumer goods and automobiles
  • Communication/Broadcasting/Entertainment/IT
  • Tourism and Leisure

Note: In the Partially Blocked category, you will not receive any commercial communications in the form of voice calls

You may change your registered preferences for not receiving commercial communications or for receiving selected commercial SMSs, at any point of time after expiry of three months from the date of registration or three months from the date of last change of request..

    Change of preference can be done by:
  • Dialing the toll free number 1909
  • Sending SMS to 1909

1. Dialing the toll free number 1909

    Dial 1909, listen to the instructions and choose one of the following for changing preference:
  • Through Customer care executive
  • Through IVRS (Interactive Voice Response System)

2. Sending SMS to 1909

For stopping the existing options, send the SMS “STOP OPTION” to 1909. For adding a new option to the already existing preferences, send SMS “START OPTION” to 1909. For Example: A customer with an existing option of 2 (Real Estate) and 3 (Education) who wants to opt out of 2 and add 4 (Health) will send an SMS as under: “STOP 2” for opting out from SMS relating to Real Estate and “START 4” for opting to receive SMS relating to Health. More Info kindly visit: http://www.nccptrai.gov.in/

Send SMS “STOP” to 1909. You will get a SMS informing you of your deregistration request and seeking your confirmation through SMS. Send SMS confirming your request.

On receipt of confirmation, the Access Provider will again send a SMS confirming your de-registration.

For complaint through SMS, customer has to send SMS "the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy" to 1909. Where XXXXXXXXXX - is the telephone number or header of the SMS, from which the UCC has originated. The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.

Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. Customers may check registration status of his complaint through the link - "UCC Complaint Registration Status"

For more information, click here- http://www.nccptrai.gov.in/nccpregistry/How%20to%20Register%20complaint.pdf

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