A Cloud Contact Centre Service is a call centre where employees may not work from the organization’s building, yet can work from various geological areas. On Cloud Call Centre Solution, agents can work in groups from various locations of the organization. But, most of the agents in Cloud Call Centre used to work from their home. The Cloud Call Centre setup empowers companies to save money on infrastructure, hardware, etc. Companies that have cloud call centres likewise benefited from lesser employee revenues.
Login to see the reports on how many calls you received and attended whenever you need
Route calls to the department or extension that callers want to reach with an automated receptionist.
Manage Your Account
This self-service interface lets you configure and manage the account easily
Allows selective or complete recordings of all calls for quality monitoring & evaluation
Block the numbers of the callers that you don’t want to receive. Block the numbers either by numbers or by locations.
Forward your incoming calls to the phone number instantly anywhere in the world.
It focuses on resolving customer issues by some other agent in the absence of one agent
Generate real-time reports and summary of all the received and missed calls automatically and track the progress
Integrate our different APIs like SMS, callback, Email, conferencing, etc. to a single channel
Generate more sales by giving constant assistance to your customer
Lesser employee turnover
Save your organization’s bottom line using the Cloud Call Centre Solution
Decrease Call Escalation
Provide an excellent customer experience by reducing customer call escalation
Save money on infrastructure, hardware and software installation.
Present a great customer experience with unique call centre service at a reasonable price
User reach you through the cloud call centre to have a personalized discussion & increase ROI.
Get 24/7 professionals and dedicated customer supports online and offline from our end
Get an opportunity to choose talented home-based agents who will work from home to offer customer support based on different geographical areas. It is convenient and inexpensive to host all agents through this technology.
Cloud Call Centre assures the outsourcing service provider of quality call centre services. An integrated routing technology is used to transfer calls to all valuable Cloud Call Centres. It eliminates the flaws of working from home for the cloud call centre agents
For those who are having a seasonal business, the Cloud Call Number technique helps to give great customer support on the particular season they need, without maintaining a big call centre infrastructure whole the year.
Starting from an Individual, Small Retails Shop, SME/SMB to a big multinational Enterprise can use our cloud call centre service to enhance brand image and provide their customers a better experience with automated cloud communication technology.