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Cloud Contact Centre

Get A Powerful Mobile Workforce Call Centre Solution To Meet Your Enterprise Needs

A Cloud Contact Centre Service is a call centre where employees may not work from the organization’s building, yet can work from various geological areas. On Cloud Call Centre Solution, agents can work in groups from various locations of the organization. But, most of the agents in Cloud Call Centre used to work from their home. The Cloud Call Centre setup empowers companies to save money on infrastructure, hardware, etc. Companies that have cloud call centres likewise benefited from lesser employee revenues.

Features

Call Logs

Login to see the reports on how many calls you received and attended whenever you need

Call Routing

Route calls to the department or extension that callers want to reach with an automated receptionist.

Manage Your Account

This self-service interface lets you configure and manage the account easily

Call Recording

Allows selective or complete recordings of all calls for quality monitoring & evaluation

Filter Callers

Block the numbers of the callers that you don’t want to receive. Block the numbers either by numbers or by locations.

Call Forwarding

Forward your incoming calls to the phone number instantly anywhere in the world.

Multi-Agent Access

It focuses on resolving customer issues by some other agent in the absence of one agent

Real-time Reports

Generate real-time reports and summary of all the received and missed calls automatically and track the progress

Easy Integration

Integrate our different APIs like SMS, callback, Email, conferencing, etc. to a single channel

Interested in Buying Cloud Call Centre Service,

Benefits

Increase Sales

Generate more sales by giving constant assistance to your customer

Lesser employee turnover

Save your organization’s bottom line using the Cloud Call Centre Solution

Decrease Call Escalation

Provide an excellent customer experience by reducing customer call escalation

Save Money

Save money on infrastructure, hardware and software installation.

Cost-effective

Present a great customer experience with unique call centre service at a reasonable price

Increase ROI

User reach you through the cloud call centre to have a personalized discussion & increase ROI.

24*7 Support

Get 24/7 professionals and dedicated customer supports online and offline from our end

Where To Use

Work from Home


Get an opportunity to choose talented home-based agents who will work from home to offer customer support based on different geographical areas. It is convenient and inexpensive to host all agents through this technology.

Outsource Support


Cloud Call Centre assures the outsourcing service provider of quality call centre services. An integrated routing technology is used to transfer calls to all valuable Cloud Call Centres. It eliminates the flaws of working from home for the cloud call centre agents

Seasonal Support


For those who are having a seasonal business, the Cloud Call Number technique helps to give great customer support on the particular season they need, without maintaining a big call centre infrastructure whole the year.

Who Can Use ?

Starting from an Individual, Small Retails Shop, SME/SMB to a big multinational Enterprise can use our cloud call centre service to enhance brand image and provide their customers a better experience with automated cloud communication technology.

For any Discussion, Feel Free to Call us @ +91 9019 120 120 or E-Mail us at sales@mobtexting.com

We're here to answer your queries & work with you so do call us or submit your enquiry.

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