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Interactive Voice Response System

Interact, Communicate, Manage & Capture Customer's Response 24x7 with IVRS

The Interactive Voice Response system is a smart telephony technology that operates automated greeting voice message and direction when customer drops a call. With an IVRS, the customers are routed through an automated system where they can select the service by selecting the numbers from different pre-recorded voice prompts. It consists of software applications, a supporting infrastructure and a database. IVRSallows you to stay in touch with your customers & promote your products or services in an effective way. IVRS helps to build Brand & Positive Image among your customers.

Features

User-friendly & Interactive Interface

Explore User-friendly Web Interface which can be accessed from anywhere to configure IVRS setup, call flow & modify it

Multi-level IVR

Welcome your callers professionally & configure multiple department, agents, give a seamless IVR experience without wasting your caller’s time

Welcome Message

Greet Callers with welcome message & Bring Human touch in welcoming your callers to give wonderful & positive experience to your callers & customers.

Departments Mapping

Let your customers or callers connect with your all departments through single number and engaged with right person to enhance communication & meet customer’s needs.

Multi-Agent Access

Allow your agents or users to login to our dashboard and access their call logs to track their performance and do followup

Record Calls

Record every call on with IVRS & monitor them to improve your team performance, call handling quality & productivity

Multiple Extensions

With IVRS multiple extensions features, allow your callers or customers to connect right person directly via single number without any reception

Music on Hold

Engage your callers with Music on Hold features and share good news or anything when customer’s call is on hold

Sticky Agent

If your customers call more than once or call got disconnected during conversation, then it will connect the caller to the same agent when he or she redial.

Contact Manager

Manage your contacts in an organized manner by creating groups and saving list of users for future reference.

Cloud Infrastructure

Create and deliver your campaign through our Cloud Infrastructure which is highly stable and scalable.

Agent Group:

Create agent groups so that the workflow will be smoother and distribute phone calls accordingly

Advanced Call Routing:

Enhance the customer experience by routing calls automatically to agents who can speak in a language they are comfortable.

Activate Number Instantly

Choose your desired & fancy numbers from our particular list & get it activated instantly for IVR Service.

Brand Sender ID

Have Your Brand Name as a Sender ID when you send auto reply message to your callers to engage them on realtime basis

SMS Notifications

Configure the application as per your need and send thank you messages, notifications or custom messages

Call Forwarding

Forward your customer call to the right agent or office etc who has the ability to serve them correctly

API Integration

Get IVRS API integrated with your CRM’s to track live IVR reports in your system

Office-time Mapping

Manage your Interactive Voice Messaging Services for your customers within your business hours and disable it when you don’t require

Real-time Reports

Detailed Real-time reports can be generated automatically as per the campaign performance and track the progress of each campaign.

Interested in Buying Interactive Voice Response System

Benefits

Cloud based Web Platform

Access our User-friendly clould based platform from anywhere and monitor it as you wish.

Personalization

Personalize the call, so that customers will able to select their preferred language to talk with your agent

Better Quality With Accuracy

Eradicate manual dialing with automated dialing, assure data accuracy with verification and enhance service

Enhance Customer Experience

Get important customers’ data without asking to repeat information or increasing call time to hunt for records.

Effective Branding

Directly promote offers, launch products, campaigns, etc. & communicate vital information with customers

Generate Leads

Direct Sales Related calls to sales team members and attended it properly by a knowledable sales team member to convert into a potential

Call Recording

With Hosted IVRS, All Calls get recorded over cloud which can be accessed anytime. It helps to monitor calls and improve performance

Affordable & Cost Effective

IVRS cost is low & affordable in comparison to physical setup for IVRS services and it can be enhance anytime with all advance features & real time reporting

Build Brand Image

IVRS creates positive impression to callers & your customer’s mind which help in business growth and better brand image.

Where To Use

Call Management


IVRS help in managing calls & forwarding to respective team members, departments and engage calls to ehance the productivity

24x7 Customer Support


Expand your business sales and profits by increasing on-call customer assistance. In addition to this, you can enhance the productivity of your employees and focus on challenging customers.

Surveys & Polling


Execute anonymous surveys through Cloud IVRS Technology. Most of the e-commerce companies follow their customers and ask them to give their opinion about the product for a quick survey.

Call Handling


Help your customers to verify the status of their bank accounts, money orders, product delivery and much more. You can automate a huge call volume and give a satisfactory experience to your customer

Caller Verification


Use the application of Cloud Telephony to verify the identity of your new user. IVRS helps to identify users or website consumers through an automated phone system. You can verify your customers by asking their full name, registered address, date of birth, etc. In this way you can identify your customers and solve their issues.

Who Can Use ?

Starting from an Individual, Small Retails Shop, SME/SMB to a big Multinational Enterprise can use our Interactive Voice Response Service to communicate, manage and capture customer's response round the clock. Major industries:

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