Interactive Voice Response System

Interact, communicate, manage and capture customer’s response 24*7 with IVRS

Engage customers with interactive voice
features

Interactive Voice Response

Welcome Message

Greet your callers with a welcome message and bring a human touch that gives a wonderful and positive experience

Missed Call Service

Toll-free Based Multi-level IVR

Welcome your callers professionally & configure multiple department agents, giving a seamless IVR experience without wasting your caller’s time

click 2 call

Multi-Agent Access

Allow your agents or users to login to our dashboard and access their call logs to track their performance and do follow-ups

Audio

Record Calls

Record every call with IVRS & monitor them to improve your team performance, call handling quality & productivity

click 2 call

Brand Sender ID

Have your brand name as a Sender ID when you send auto reply messages to your callers to engage them on real time basis

click 2 call

API Integration

Get IVRS API integrated with your CRM to track live IVR reports in your system

OBD

Advanced Call Routing

Enhance the customer experience by routing calls automatically to the agents who can speak in a language they are comfortable with

OBD

SMS Notifications

Configure the application as per your need and send thank you messages, notifications and other custom messages

click 2 call

Call Forwarding

Forward your customer call to the right agent or office etc. who can serve them correctly

Audio

Sticky Agent

If your customer’s call get disconnected during conversation, then it will re-connected to the same agent when he or she performs a redial

click 2 call

Cloud Infrastructure

Run your Voice/SMS Campaigns and track all the messages with a detailed overview report in just one click

click 2 call

Agent Group

Create agent groups so that the workflow will be smoother, and the phone calls will be distributed accordingly

OBD

Multiple Extensions

With IVRS multiple extensions features, allow your callers or customers to connect right person directly via single number without any reception

OBD

Departments Mapping

Let your customers or callers connect with your departments through single number and engage with the right person to enhance communication and to meet the customer’s needs

click 2 call

Music on Hold

Engage your callers with Music on Hold features and share good news or anything when customer’s call is on hold

click 2 call

Activate Number Instantly

Choose your desired and fancy numbers from our list & get it activated instantly for IVR service

OBD

User-friendly Interface

Explore user-friendly web interface which can be accessed from anywhere to configure IVRS setup, call flow and to modify it

OBD

Contact Manager

Manage your contacts in an organized manner by creating groups and saving list of users for future reference

Benefits

OBD

Cloud based Web Platform

Access our user-friendly cloud based platform from anywhere and monitor it as you wish

OBD

Personalization

Personalize the call, so that customers will able to select their preferred language to talk with your agent

OBD

Better Quality With Accuracy

Eradicate manual dialing with automated dialing and assure data accuracy with verification to enhance service

OBD

Enhance Customer Experience

Get important customer data without asking them to repeat the information

OBD

Effective Branding

Directly promote offers, launch products, campaigns, etc. and communicate vital information with customers

OBD

Generate Leads

Direct sales related calls to sales team members to convert it into a potential lead

OBD

Call Recording

With hosted IVRS, all calls get recorded over cloud which can be accessed anytime. It helps to monitor calls and to improve the performance later

OBD

Affordable & Cost Effective

IVRS cost is low and affordable in comparison to physical setup for IVRS services and it can be enhanced anytime with all advance features and real time reporting

Where To Use

Cloudways

Call Management

IVRS help in managing calls & forwarding them to respective team members or departments, which in return enhance the productivity. It reduces the chance of any mishandling of incoming calls

Out Of The Box

24x7 Customer Support

Expand your business sales and profits by increasing on-call customer assistance. In addition to this, you can enhance the productivity of your employees and focus on challenging customers

Knowledge Alerts

Surveys & Polling

Execute anonymous surveys through cloud IVRS technology. Most of the e-commerce companies follow their customers and ask them to give their opinion about the product for a quick survey

24/7 Expert Support

Call Handling

Help your customers to verify the status of their bank accounts, money orders, product delivery and much more. You can automate a huge call volume and give a satisfactory experience to your customers

Interested in Buying Interactive Voice Response System

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