Skip links

5 Best Use Cases of Chatbot – MOBtexting

We all know that technology is evolving every day and companies will keep looking for new ways to interact with their customers. With the urge to achieve perfection and offer the best services, businesses are continuously hustling to resolve customer queries and offer support without errors. People around the world are warming up to the idea of using Conversational AI chatbots in every industry. 

As a result, conversational AI Chatbots is the preferred communication channel. Chatbots are the platform that develops with Artificial Intelligence (AI). Conversational AI has paved the way for how businesses can communicate in this current generation. 

The most worthy and beneficial chatbots are those that make it seem as if you are communicating with a real human being. You have most likely dealt with a chatbot before.


Chatbot use cases- What chatbot can do at a different level of the customer journey:

Chatbots are being applied across different aspects of business and have had many proven records of success. In this blog, we have outlined some of the important use cases of chatbots that significantly impact increasing business productivity. 


Chatbot use cases for Sales:

Chatbots help businesses in asking relatively appropriate questions, qualify leads, and book sales meetings, in order. Bots conversion rate is 4x higher than traditional lead generation tools because people prefer conversations. So, engage with your visitors 24×7, to interact, and generate more leads.

The important use cases of Chatbot in sales are as follows: 

Automate sales & lead generation: Chatbots for lead generation can create exceptional conversational experiences for website visitors. It promotes to qualify them at scale. The leads will be directed to the right sales rep for closing sales immediately or booking an appointment. 

Segment your audience: Bots enable you to know the product interests, likes, dislikes of visitors & customers and segment them based on their response.

Qualify leads: Chatbots use the sales questionnaire to turn your website visitors into potential prospects and send them to the right sales representative for further follow-up. 

Automation of chatbot: Most businesses do not automate chat. The best way is to correctly adjust the bot support for simple queries and human support for complex issues.


Chatbot Use Case for Marketing:

The chatbots have helped many businesses to automate their marketing ecosystem. The end goal is to provide instant and convenient services, it’s important to implement Chatbot.


The key use cases of marketing bots: 


Better customer engagement: AI bots advance customer engagement by providing an instant response for typically less than 30 seconds. Chatbots can be kept active 24×7 to engage customers to handle information-based questions and reduce support teams’ involvement. They are easily scalable during peak hours. 

Offer product recommendations: With chatbots, you can track your customer journey to their interests, preferences, and needs. Based on those factors you can recommend products or services that they are looking for.

The product recommendations are much needed for E-commerce, the fashion, and the beauty industry. 


Chatbot use cases for social media:

Isn’t it necessary we believe to engage with customers where they are? 

With increases in the number of messenger platforms for business, one of the most important channels is social. As per a Business Insider report, customers choose the main four social networks – Facebook, Twitter, Instagram, and LinkedIn.

Chatbots significantly boost user engagement on these popular social media platforms and communicate with customers through live chat platforms like Facebook Messenger, WhatsApp Business API. They are taking over social media marketing as they allow buyers to engage with them in terms of customer service, and transactional engagements.


Chatbot use cases in customer service:


Automate your website support: By deploying chatbots on your website, boosts operational efficiency and offers convenience to customers. Bots not only streamline customer experiences at every stage in the service process but are also aids to the support agents.

The customers usually ask more about specific products or services to learn about technical support assistance. They also enquire about billing and transactions. 

Support customers inside the mobile app: Keyways conversational AI impacts in-app support is chatbots can Increase user engagement by answering queries right inside the app. They give real-time answers to simples queries and offer immediate customer service. 

It also enables the brand to send timely notifications and keep customers updated by sending personalized interactions to create a better user experience. 


Chatbot use cases across different industries:


Chatbots come with different capacities and fulfil different goals in each industry. Different types of chatbots can be used for different businesses, from those that deal with simple requests, to those that handle advanced queries. 


We have listed a few use cases for different industries and examples: 


Travel: Every company will come across travellers from different countries who are willing to do business. Hence it’s necessary to be active 24*7 to provide customer support, solve customer queries, and lead generation. 

Financial services: Most financial services companies work on chatbots. By using chatbots, customers can check account balances, monetary transactions, and alert the banks to lost credit and debit cards. 

Food Services: The food industry has witnessed the most success with chatbots. Customers can easily place the order without going through an entire menu and opt for where they want to eat. 

Real estate: Real estate is a relationship-oriented industry by nature. Chatbots can’t replace that client-agent relationship, but they can replace agents in answering general real estate questions.


Chatbots use cases: What does the future hold?

Chatbots augment customer experience without replacing it. Bots have been used widely across different business functions like sales, customer service, and marketing. As bots are becoming smarter with each passing day, there will be new ways to see more chatbot use cases for making the customer communication process seamless in startups and enterprises.


Leave a comment

  1. You made some decent points there. I regarded on the internet for the problem and found most individuals will associate with with your website.

  2. Hello! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good results. If you know of any please share. Kudos!

  3. I like the helpful information you provide in your articles. I’ll bookmark your weblog and check again here frequently. I am quite sure I’ll learn plenty of new stuff right here! Best of luck for the next!

  4. Great – I should definitely pronounce, impressed with your web site. I had no trouble navigating through all the tabs and related info ended up being truly easy to do to access. I recently found what I hoped for before you know it at all. Quite unusual. Is likely to appreciate it for those who add forums or anything, website theme . a tones way for your client to communicate. Nice task.

  5. Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. It extremely helps make reading your blog significantly easier.

  6. Nice read, I just passed this onto a colleague who was doing a little research on that. And he actually bought me lunch since I found it for him smile Therefore let me rephrase that: Thank you for lunch! “By nature, men are nearly alike by practice, they get to be wide apart.” by Confucius.

  7. Wow, amazing blog structure! How long have you ever been running a blog for?
    you made running a blog look easy. The total look of your website
    is fantastic, as neatly as the content material! You can see similar here sklep online

  8. india pharmacy mail order [url=]Cheapest online pharmacy[/url] reputable indian online pharmacy

  9. Hey There. I discovered your weblog the use of msn. That is a really smartly written article. I will be sure to bookmark it and return to read extra of your helpful info. Thank you for the post. I’ll certainly comeback.

  10. you are really a good webmaster. The web site loading speed is incredible. It seems that you’re doing any unique trick. Moreover, The contents are masterwork. you have done a fantastic job on this topic!

  11. buy cipro online without prescription [url=]cipro pharmacy[/url] antibiotics cipro

  12. order lisinopril online from canada
    ciprofloxacin generic [url=]ciprofloxacin over the counter[/url] buy ciprofloxacin tablets

  13. buy lisinopril 20 mg online usa [url=]where can i order lisinopril online[/url] lisinopril 30 mg cost

  14. how to buy lisinopril [url=]medicine lisinopril 10 mg[/url] price of lisinopril 5mg

  15. ciprofloxacin generic price
    does tamoxifen cause joint pain [url=]tamoxifen hormone therapy[/url] who should take tamoxifen

  16. ciprofloxacin 500 mg tablet price [url=]ciprofloxacin[/url] buy cipro

  17. Enjoyed reading this, very good stuff, thankyou. “Nothing happens to any thing which that thing is not made by nature to bear.” by Marcus Aurelius Antoninus.

  18. buy cipro cheap [url=]buy generic ciprofloxacin[/url] cipro

  19. buying cheap propecia prices [url=]buying cheap propecia without rx[/url] propecia online

  20. ciprofloxacin order online
    buying cheap propecia without rx [url=]buy cheap propecia without a prescription[/url] buying propecia price

  21. lisinopril 25 [url=]lisinopril canada[/url] can you order lisinopril online

  22. buy cheap propecia [url=]cost generic propecia pill[/url] buy propecia tablets

  23. tamoxifen chemo [url=]tamoxifen bone density[/url] tamoxifen and depression

  24. order propecia for sale [url=]propecia without insurance[/url] get propecia price

  25. lisinopril tabs 40mg [url=]lisinopril 2.5 mg medicine[/url] zestoretic tabs

  26. tamoxifen vs raloxifene
    cipro for sale [url=]ciprofloxacin[/url] cipro pharmacy

  27. cheap propecia for sale [url=]cost of propecia without insurance[/url] cost of cheap propecia no prescription

  28. buy lisinopril online no prescription [url=]lisinopril 20mg for sale[/url] lisinopril 5 mg buy online

  29. buy kamagra online usa [url=][/url] super kamagra

  30. Vardenafil price [url=]Buy Vardenafil 20mg[/url] Levitra 10 mg buy online

  31. Cialis over the counter [url=]Generic Tadalafil 20mg price[/url] Generic Tadalafil 20mg price

  32. Buy Cenforce 100mg Online [url=]Buy Cenforce 100mg Online[/url] buy cenforce

  33. Buy Vardenafil online [url=]Levitra 20mg price[/url] Cheap Levitra online

  34. generic sildenafil [url=]Buy Viagra online cheap[/url] order viagra

  35. canada pharmacy no prescription [url=]online no prescription pharmacy[/url] canadian mail order prescriptions

  36. canadian pharmacy non prescription [url=]can you buy prescription drugs in canada[/url] buy drugs without prescription

  37. pharmacy website india [url=]best india pharmacy[/url] top online pharmacy india

  38. mexican border pharmacies shipping to usa [url=]mexican drugstore online[/url] buying prescription drugs in mexico online

  39. mexican prescription drugs online [url=]buying prescription drugs online without a prescription[/url] no prescription needed

  40. buying prescription drugs in mexico [url=]mexican mail order pharmacies[/url] mexican pharmacy

  41. zithromax 500 tablet [url=]zithromax buy[/url] zithromax coupon

  42. amoxicillin cephalexin [url=]amoxicillin azithromycin[/url] canadian pharmacy amoxicillin

  43. prednisone 40 mg rx [url=]ordering prednisone[/url] prednisone 50 mg prices

  44. cheapest prednisone no prescription [url=]prednisone 10 mg coupon[/url] buying prednisone

  45. prednisone for sale online [url=]purchase prednisone canada[/url] prednisone 40mg

  46. buy amoxicillin canada [url=]order amoxicillin online no prescription[/url] amoxicillin online without prescription

  47. amoxicillin 875 125 mg tab [url=]buy amoxicillin online with paypal[/url] amoxicillin 500mg for sale uk

  48. canada neurontin 100mg discount [url=]how much is neurontin pills[/url] neurontin cost generic

  49. doxycycline online [url=]online doxycycline[/url] doxycycline 100mg capsules

  50. amoxicillin tablet 500mg [url=]amoxicillin 875 125 mg tab[/url] buy amoxicillin online no prescription

  51. Wonderful website. Lots of helpful info here. I am sending it to a few pals ans additionally sharing in delicious. And obviously, thank you to your sweat!

  52. doxycycline [url=]purchase doxycycline online[/url] where to purchase doxycycline

  53. neurontin [url=]ordering neurontin online[/url] buy neurontin 100 mg canada

  54. how much is zithromax 250 mg [url=]buy generic zithromax online[/url] generic zithromax medicine

  55. mexico drug stores pharmacies [url=]reputable mexican pharmacies online[/url] mexican pharmacy

  56. mexico pharmacy [url=]mexican mail order pharmacies[/url] buying prescription drugs in mexico online

  57. medication from mexico pharmacy [url=]buying from online mexican pharmacy[/url] buying prescription drugs in mexico online

  58. mexico drug stores pharmacies [url=]mexico pharmacies prescription drugs[/url] purple pharmacy mexico price list

  59. mexican drugstore online [url=]mexican pharmacy[/url] reputable mexican pharmacies online

  60. can i get cheap clomid prices [url=]can i purchase generic clomid without dr prescription[/url] how to get cheap clomid without a prescription