Skip links
scroll
Contact Us
mobtexting
Published in: Voice Solutions

How Important is Virtual Call Center in 2021?

Author
Published on:

Whenever a customer calls your business at any time of the day, it’s important that his queries need to be answered. The channelized customer support is the driving force of any business. So by keeping your communication open to customers and improving customer satisfaction. 

 

With the help of Virtual Call Centre, it’s easy for most companies to set up a call centre within a short span. So first let us know more about Virtual Call Centers.

 

What is a Virtual Call Centre?

 

A virtual call centre is a type of contact centre solution where organizations operate all communication activities remotely. In this model, the calling software, backend communication, and other tools are virtually delivered. 

 

As most of the companies work from home, the call centre industry is experiencing more changes. Businesses are moving everything into the cloud from customer data to call centre software, the necessity of virtual call centres is increased to handle all the business communication activities virtually. 

 

Unlike typical call centres where agents are fastened with desks, a virtual call centre allows agents to answer the calls from anywhere and any time. And it reduces the capital cost for organizations by routing the calls to their employee’s phone numbers. Employees can also make calls without displaying their numbers at the customer end. 

 

These voice communication services are delivered through Voice over Internet Protocol (VoIP) technology. 

 

How Does Virtual Call Center Works? 

 

All virtual call centers are set up to handle inbound and outbound calls. 

Inbound calls take care of answering incoming phone calls from callers who will enquire about a product, want support setting up or using the product, or need some other form of assistance. 

 

Outbound calls are primarily made for cold calling the prospects and telemarketing. Sometimes, the calls could also be to verify information provided by an individual. For example, a bank calls a loan applicant. 

 

Virtual call centres are essentially having a call centre that can be accessed remotely. This platform can be both hosted on cloud or business premises depending on business requirements. Once a virtual call center platform is deployed, the remote agents can log into the system from their respective locations and are all set to handle customer calls similar to an office environment.

 

Benefits of Virtual Call Center: 

 

1. Flexible for remote work culture:

 

Due to the COVID-19 outbreak, we are experiencing perceptible changes in the work environment.  Most of the companies permanently moved to work from home environments. For any customer-centric business,  communication is the key to business sustainability.  Virtual Call Center enables the option to manage all business calls while working from home. This software is more flexible for remote employees, as it can operate anywhere and at any time.

 

2. Agents can attend calls on mobile or laptop:

 

The foremost motive of VCC is to make the flow easy for the agents and improve the customer experience by resolving their queries in less time. The calls can be easily routed to the agent’s phone which he can attend to seamlessly.

 

3. Easy Supervision:

 

When dealing with virtual agents, it is requisite for supervisors to be able to check the availability status of agents. Supervisors can know the real-time call waiting for status as well as the number of conversations that are on hold.

 

4. Cost-Effective solution:

 

Although call centre outsourcing has always offered low-cost benefits, virtual call centres are even more cost-effective for businesses, especially startups. The virtual call centres can offer the same low-cost benefits of outsourcing but with even fewer expenses. As employees are able to work from their own homes, meaning that travel expenses and the cost of office infrastructure are massively reduced.

 

5. Time and Efforts are saved:

 

Contact centres being highly flexible, you can set up VCC within the least expected time and make it live. When it comes to modification, everything is instant and effortless. With our ready to serve API, you can integrate our solutions to existing CRM software. It eliminates the hassle of data transfer. 

 

6. Self-servicing to some extent:

 

Customers will always be looking for a quick resolution to their queries. So you can set up a flow with our customizable pre-recording option for most probable queries and increase your first call resolution index.

 

What do you get from MOBtexting’s Virtual Contact Center software?

 

  • Condition call forwarding: Forward your customer call to the right agent or office etc. who can serve them correctly
  • Multi-level IVR: Welcome your callers professionally & configure multiple department agents, giving a seamless IVR experience without wasting your caller’s time.
  • Cloud Infrastructure: Run your Voice/SMS Campaigns and track all the messages with a detailed overview report in just one click.
  • Real-time notifications: With our software, get notified instantly if you missed a call
  • User-friendly Interface: Explore a user-friendly web interface that can be accessed from anywhere by any non-technical person with ease


Business communication is crucial, yet the delicate process that warrants utmost care and supervision to ensure business objectives are met. MOBtexting Cloud telephony service makes it easier for businesses to establish communications, internally or externally, efficiently.

 

Are you thinking of upgrading from a Traditional Call centre to Virtual Call Centre?

 

Contact MOBtexting sales@webrevenant.com or give a call +91 9019 120 120

 

You may also like

Leave a comment

  19. La compatibilidad del software de rastreo móvil es muy buena y es compatible con casi todos los dispositivos Android e iOS. Después de instalar el software de rastreo en el teléfono de destino, puede ver el historial de llamadas del teléfono, mensajes de conversación, fotos, videos, rastrear la ubicación GPS del dispositivo, encender el micrófono del teléfono y registrar la ubicación circundante.

  30. En la actualidad, el software de control remoto se utiliza principalmente en el ámbito ofimático, con funciones básicas como transferencia remota de archivos y modificación de documentos.

  72. Wow, awesome weblog structure! How lengthy have you ever been blogging
    for? you made blogging glance easy. The whole look of your site is
    fantastic, let alone the content! You can see similar here sklep internetowy

  73. I like the valuable information you provide in your articles.
    I will bookmark your weblog and check again here regularly.

    I am quite sure I will learn plenty of new stuff right here!
    Good luck for the next! I saw similar here: Sklep internetowy

  83. Hey! Do you know if they make any plugins to help with
    Search Engine Optimization? I’m trying to get my blog to rank for
    some targeted keywords but I’m not seeing very good results.
    If you know of any please share. Thank you! You can read similar art here:
    Sklep online

  87. Howdy! Do you know if they make any plugins to help with SEO?
    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good success.
    If you know of any please share. Kudos! You can read similar blog here: Sklep

  91. Good day! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to
    get my blog to rank for some targeted keywords but I’m not seeing very
    good results. If you know of any please share. Thanks!
    You can read similar text here: Backlink Portfolio

  92. Howdy! Do you know if they make any plugins to assist with SEO?
    I’m trying to get my website to rank for some targeted keywords but I’m not seeing very good success.
    If you know of any please share. Thank you!
    You can read similar text here: Backlink Building

  93. Hey! Do you know if they make any plugins to assist
    with SEO? I’m trying to get my site to rank for
    some targeted keywords but I’m not seeing very good success.
    If you know of any please share. Thank you! You can read similar
    text here: AA List

  100. Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.

  110. legitimate canadian online pharmacies [url=https://canadaph24.pro/#]Large Selection of Medications from Canada[/url] canadian drugs

  114. nolvadex generic [url=http://nolvadex.life/#]nolvadex pills[/url] tamoxifen citrate pct

  116. https://lisinopril.network/# lisinopril 30mg coupon
    lisinopril online prescription [url=http://lisinopril.network/#]buy prinivil online[/url] lisinopril 25mg tablets

  118. lisinopril 20mg discount [url=http://lisinopril.network/#]lisinopril 104[/url] lisinopril over the counter

  121. lisinopril 20 mg buy [url=http://lisinopril.network/#]90 lisinopril[/url] lisinopril 10 india

  125. buy cipro cheap [url=http://ciprofloxacin.tech/#]ciprofloxacin generic[/url] ciprofloxacin 500 mg tablet price

  128. generic lisinopril 10 mg [url=http://lisinopril.network/#]zestril 25 mg[/url] lisinopril 5 mg price in india

  133. cheap propecia tablets [url=http://finasteride.store/#]propecia sale[/url] home

  137. Cytotec 200mcg price [url=https://cytotec.club/#]buy cytotec over the counter[/url] buy cytotec online

  141. tamoxifen for sale [url=https://nolvadex.life/#]tamoxifen hair loss[/url] how to lose weight on tamoxifen

  143. 3 lisinopril [url=https://lisinopril.network/#]lisinopril 20mg online[/url] zestril 10 mg in india

  148. ciprofloxacin order online [url=http://ciprofloxacin.tech/#]buy cipro[/url] buy cipro online

  150. buying propecia without rx [url=https://finasteride.store/#]generic propecia without a prescription[/url] propecia brand name

  153. http://cytotec.club/# Abortion pills online
    tamoxifen for men [url=http://nolvadex.life/#]how to lose weight on tamoxifen[/url] tamoxifen pill

  154. buy ciprofloxacin over the counter [url=http://ciprofloxacin.tech/#]cipro[/url] buy cipro online canada

  159. tamoxifen citrate [url=https://nolvadex.life/#]tamoxifen cost[/url] tamoxifen medication

  161. Cheap generic Viagra [url=http://viagras.online/#]Cheap Viagra 100mg[/url] sildenafil over the counter

  165. п»їLevitra price [url=https://levitrav.store/#]Vardenafil online prescription[/url] Cheap Levitra online

  170. Cheap Sildenafil 100mg [url=http://viagras.online/#]Buy Viagra online[/url] Viagra generic over the counter

  172. Buy Cialis online [url=https://cialist.pro/#]buy cialis online[/url] п»їcialis generic

  177. Tadalafil price [url=https://cialist.pro/#]Generic Tadalafil 20mg price[/url] п»їcialis generic

  181. buy kamagra online usa [url=http://kamagra.win/#]kamagra oral jelly[/url] super kamagra

  186. indian pharmacy paypal [url=http://pharmindia.online/#]buy prescription drugs from india[/url] reputable indian pharmacies

  190. buying prescription drugs online canada [url=https://pharmnoprescription.icu/#]overseas online pharmacy-no prescription[/url] prescription meds from canada

  193. world pharmacy india [url=https://pharmindia.online/#]online shopping pharmacy india[/url] best online pharmacy india

  197. canadian pharmacy phone number [url=http://pharmcanada.shop/#]best canadian pharmacy[/url] rate canadian pharmacies

  201. Online medicine home delivery [url=https://pharmindia.online/#]india pharmacy mail order[/url] indian pharmacies safe

  204. canadian pharmacy world coupon code [url=http://pharmworld.store/#]online pharmacy non prescription drugs[/url] canadian pharmacy world coupon

  210. amoxicillin 500 mg online [url=https://amoxila.pro/#]cost of amoxicillin[/url] amoxicillin 500mg for sale uk

  214. buy cheap doxycycline: doxylin – doxycycline 100mg price

  218. neurontin tablets uk [url=https://gabapentinneurontin.pro/#]neurontin brand name 800 mg[/url] neurontin tablets

  220. prednisone buy online nz [url=http://prednisoned.online/#]where to buy prednisone uk[/url] 60 mg prednisone daily

  225. amoxicillin 500mg for sale uk [url=https://amoxila.pro/#]amoxicillin generic[/url] buy amoxicillin 500mg

  229. prednisone [url=http://prednisoned.online/#]prednisone 5mg daily[/url] prednisone uk buy

  231. zithromax tablets for sale [url=http://zithromaxa.store/#]cheap zithromax pills[/url] zithromax online no prescription

  235. neurontin 400 mg capsules [url=http://gabapentinneurontin.pro/#]neurontin 100 mg capsule[/url] neurontin brand name 800mg

  239. buy generic zithromax online [url=http://zithromaxa.store/#]zithromax online pharmacy canada[/url] zithromax 250 price

  244. over the counter amoxicillin [url=https://amoxila.pro/#]amoxicillin 500[/url] amoxicillin no prescipion

  247. prednisone brand name [url=https://prednisoned.online/#]prednisone without prescription[/url] prednisone

  251. generic doxycycline [url=https://doxycyclinea.online/#]buy doxycycline monohydrate[/url] doxycycline hyc

  256. where can i buy amoxicillin over the counter [url=http://amoxila.pro/#]amoxicillin 875 mg tablet[/url] where to buy amoxicillin

  260. neurontin 1000 mg [url=https://gabapentinneurontin.pro/#]neurontin 800 mg tablets[/url] neurontin 600mg

  263. 800mg neurontin [url=https://gabapentinneurontin.pro/#]neurontin 300 mg buy[/url] medication neurontin

  265. п»їbest mexican online pharmacies [url=http://mexicanpharmacy1st.com/#]medication from mexico pharmacy[/url] mexico pharmacy

  272. mexican pharmaceuticals online [url=https://mexicanpharmacy1st.shop/#]mexico pharmacies prescription drugs[/url] pharmacies in mexico that ship to usa

  278. buying prescription drugs in mexico online [url=http://mexicanpharmacy1st.com/#]best online pharmacies in mexico[/url] mexican pharmacy

  281. mexican pharmacy [url=https://mexicanpharmacy1st.shop/#]buying prescription drugs in mexico online[/url] best online pharmacies in mexico

  287. northwest pharmacy canada [url=https://cheapestcanada.com/#]is canadian pharmacy legit[/url] best rated canadian pharmacy

  288. http://cheapestandfast.com/# buy meds online without prescription
    best online canadian pharmacy [url=http://cheapestcanada.com/#]cheapest canada[/url] canadian pharmacy drugs online

  293. https://cheapestandfast.com/# canadian drugs no prescription
    buy medicines online in india [url=https://cheapestindia.shop/#]india online pharmacy[/url] buy prescription drugs from india

  294. Online medicine home delivery [url=https://cheapestindia.shop/#]mail order pharmacy india[/url] cheapest online pharmacy india

  297. https://36and6health.com/# cheapest pharmacy to fill prescriptions with insurance
    buying prescription drugs online canada [url=https://cheapestandfast.shop/#]canada mail order prescription[/url] canada prescriptions by mail

  301. http://36and6health.com/# us pharmacy no prescription
    can you buy prescription drugs in canada [url=https://cheapestandfast.shop/#]cheapest & fast pharmacy[/url] online pharmacies without prescription

  303. https://cheapestandfast.com/# buy prescription drugs online without doctor
    online canadian pharmacy [url=https://cheapestcanada.com/#]cheapest canada[/url] canadian online pharmacy

  305. https://36and6health.com/# pharmacy online 365 discount code
    canadian pharmacy phone number [url=https://cheapestcanada.com/#]cheapestcanada.com[/url] canadian compounding pharmacy

  306. pharmacy canadian superstore [url=https://cheapestcanada.com/#]cheapestcanada.com[/url] vipps approved canadian online pharmacy

  309. https://cheapestandfast.shop/# prescription from canada
    pharmacy online 365 discount code [url=https://36and6health.com/#]36 & 6 health[/url] canada pharmacy not requiring prescription

  313. https://cheapestindia.com/# india pharmacy mail order
    pharmacy coupons [url=https://36and6health.com/#]pharmacy no prescription required[/url] reputable online pharmacy no prescription

  318. pharmacies en ligne certifiГ©es [url=http://eumedicamentenligne.com/#]Achat mГ©dicament en ligne fiable[/url] Pharmacie en ligne livraison Europe

  328. farmacia online piГ№ conveniente [url=http://eufarmacieonline.com/#]migliori farmacie online 2024[/url] acquistare farmaci senza ricetta

  332. п»їpharmacie en ligne france: kamagra gel – pharmacie en ligne fiable

  335. Hello.

    This post was created with XRumer 23 StrongAI.

    Good luck 🙂

  342. Hello!

    This post was created with XRumer 23 StrongAI.

    Good luck 🙂

  347. acheter mГ©dicament en ligne sans ordonnance: levitra en ligne – vente de mГ©dicament en ligne

  353. Hi! Do you know if they make any plugins to help with SEO?
    I’m trying to get my website to rank for some targeted keywords but I’m not seeing very good results.
    If you know of any please share. Appreciate it! I saw similar
    article here: Escape rooms

  356. I’ve been browsing online greater than 3 hours nowadays, but I never discovered any fascinating article like yours. It’s beautiful price sufficient for me. In my opinion, if all site owners and bloggers made good content as you probably did, the net will likely be a lot more useful than ever before!

  361. When someone writes an post he/she keeps the plan of a user in his/her mind that how a user can understand it.
    So that’s why this paragraph is amazing. Thanks!

  362. I was suggested this website by way of my cousin. I am not sure whether this publish is written by him as no one else recognize such distinct about my trouble. You are wonderful! Thank you!

  366. The last I checked on this topic was very some time back. I’m much more into Cheap SEO. Nonetheless, interesting post and I would check back again soon and get myself much more updated.

  367. We have a do-nothing-president I myself will not give him the honor of the title..

  368. Sorry for that huge review, but I am actually loving the new Zune, and hope this, along with the outstanding reviews some other people have written, will help you determine if it’s the appropriate selection for you.

  369. Hi there. I wanted to inquire a little something…is the following a wordpress blog site as we are thinking about changing over to WP. Furthermore did you make this design by yourself? Appreciate it.

  378. Great – I should certainly pronounce, impressed with your website. I had no trouble navigating through all the tabs as well as related info ended up being truly simple to do to access. I recently found what I hoped for before you know it at all. Quite unusual. Is likely to appreciate it for those who add forums or anything, website theme . a tones way for your customer to communicate. Excellent task.

  389. An outstanding share! I have just forwarded this onto a co-worker who was conducting a little research on this. And he actually ordered me dinner due to the fact that I stumbled upon it for him… lol. So let me reword this…. Thanks for the meal!! But yeah, thanx for spending some time to talk about this subject here on your web page.

  391. This is a great tip especially to those fresh to the blogosphere. Brief but very precise information… Many thanks for sharing this one. A must read article.

  393. We still cannot quite think I’m able to often be some checking important points positioned on your webblog. Our neighbors and i are sincerely thankful with your generosity as well as giving me possibility pursue our chosen profession path. I appreciate you information I became with the web-site.

  394. Dude.. My group is not considerably into looking at, but somehow I acquired to read several articles on your blog. Its fantastic how interesting it’s for me to visit you fairly often.

  395. This post has some really wonderful insights and interpretations in it. How long have you been blogging for?

  398. Good day! I could have sworn I’ve been to this web site before but after browsing through many of the posts I realized it’s new to me. Regardless, I’m certainly happy I discovered it and I’ll be bookmarking it and checking back regularly!

  399. Aw, this was an extremely nice post. Spending some time and actual effort to generate a good article… but what can I say… I put things off a whole lot and don’t manage to get nearly anything done.

  401. Great info. Lucky me I discovered your blog by chance (stumbleupon). I have bookmarked it for later.

  402. That is a great tip especially to those fresh to the blogosphere. Simple but very accurate information… Many thanks for sharing this one. A must read post!

  404. Very good article! We will be linking to this great post on our website. Keep up the good writing.

  405. Hello there! This article could not be written much better! Looking at this post reminds me of my previous roommate! He always kept talking about this. I will forward this article to him. Fairly certain he’s going to have a good read. I appreciate you for sharing!

  406. It’s hard to come by experienced people for this subject, but you seem like you know what you’re talking about! Thanks

  408. Good day! I simply want to offer you a huge thumbs up for the great information you’ve got right here on this post. I will be returning to your web site for more soon.

  410. Greetings! Very helpful advice in this particular article! It’s the little changes which will make the greatest changes. Thanks for sharing!

  411. I would like to thank you for the efforts you’ve put in penning this site. I’m hoping to view the same high-grade content from you in the future as well. In truth, your creative writing abilities has inspired me to get my own, personal blog now 😉

  412. This is a topic that is near to my heart… Cheers! Exactly where can I find the contact details for questions?

  413. Greetings! Very helpful advice within this article! It’s the little changes that produce the most significant changes. Thanks a lot for sharing!

  415. Way cool! Some very valid points! I appreciate you penning this write-up and the rest of the site is really good.

  416. Greetings, I do think your site may be having internet browser compatibility problems. When I look at your web site in Safari, it looks fine however when opening in IE, it’s got some overlapping issues. I simply wanted to give you a quick heads up! Besides that, great website!

  417. I blog frequently and I truly thank you for your content. Your article has really peaked my interest. I will bookmark your site and keep checking for new information about once a week. I subscribed to your Feed too.

  418. Hi! I could have sworn I’ve been to this blog before but after browsing through many of the posts I realized it’s new to me. Anyways, I’m certainly delighted I found it and I’ll be bookmarking it and checking back frequently!

  419. Nice post. I learn something totally new and challenging on blogs I stumbleupon everyday. It’s always useful to read content from other authors and use something from their web sites.

  420. Oh my goodness! Incredible article dude! Thanks, However I am having problems with your RSS. I don’t know the reason why I cannot join it. Is there anybody else having similar RSS problems? Anyone that knows the solution can you kindly respond? Thanks.

  421. Oh my goodness! Awesome article dude! Many thanks, However I am encountering problems with your RSS. I don’t know why I cannot join it. Is there anybody else having similar RSS issues? Anyone who knows the answer will you kindly respond? Thanks!

  422. I was pretty pleased to find this site. I wanted to thank you for your time due to this fantastic read!! I definitely really liked every bit of it and i also have you saved as a favorite to look at new stuff in your blog.

  424. There’s definately a lot to find out about this subject. I love all of the points you’ve made.

  425. Hello there! I just wish to give you a big thumbs up for your great information you have got right here on this post. I’ll be returning to your site for more soon.

  426. Hey there! I simply would like to give you a huge thumbs up for your great info you have right here on this post. I am coming back to your web site for more soon.

  427. Hi, I do think this is an excellent web site. I stumbledupon it 😉 I may come back yet again since i have book-marked it. Money and freedom is the greatest way to change, may you be rich and continue to guide other people.

  428. Way cool! Some very valid points! I appreciate you writing this article and also the rest of the site is really good.

  430. Way cool! Some extremely valid points! I appreciate you writing this post plus the rest of the site is really good.

  431. After I originally commented I appear to have clicked on the -Notify me when new comments are added- checkbox and from now on each time a comment is added I recieve four emails with the exact same comment. There has to be a means you can remove me from that service? Thank you.

  432. This website was… how do I say it? Relevant!! Finally I have found something which helped me. Thank you!

  434. I blog often and I really thank you for your information. This article has really peaked my interest. I will take a note of your site and keep checking for new information about once per week. I opted in for your RSS feed too.

  437. Hello, I do believe your blog may be having browser compatibility problems. When I take a look at your site in Safari, it looks fine however when opening in Internet Explorer, it has some overlapping issues. I simply wanted to provide you with a quick heads up! Other than that, great blog!

  438. Greetings! Very useful advice within this post! It’s the little changes that will make the most important changes. Many thanks for sharing!

  439. Oh my goodness! Amazing article dude! Thanks, However I am going through troubles with your RSS. I don’t understand the reason why I can’t join it. Is there anybody getting similar RSS problems? Anyone who knows the answer can you kindly respond? Thanks.

  440. There is certainly a great deal to know about this topic. I love all the points you have made.

  441. I like reading through a post that will make people think. Also, thanks for allowing for me to comment.

  442. Everyone loves it when folks come together and share ideas. Great blog, continue the good work.

  443. This site was… how do you say it? Relevant!! Finally I’ve found something that helped me. Thank you!

  446. An interesting discussion is definitely worth comment. There’s no doubt that that you should publish more on this topic, it may not be a taboo matter but typically people don’t discuss these topics. To the next! Kind regards!

  447. May I simply say what a comfort to find somebody that really understands what they’re talking about on the net. You definitely understand how to bring an issue to light and make it important. More and more people need to read this and understand this side of your story. I was surprised that you’re not more popular given that you definitely possess the gift.

  448. Greetings! Very useful advice in this particular article! It’s the little changes that will make the greatest changes. Thanks a lot for sharing!

  450. Everything is very open with a really clear explanation of the issues. It was truly informative. Your site is useful. Thanks for sharing.

  451. After I originally commented I appear to have clicked the -Notify me when new comments are added- checkbox and from now on each time a comment is added I recieve four emails with the exact same comment. Perhaps there is an easy method you are able to remove me from that service? Many thanks.

  452. Spot on with this write-up, I honestly feel this site needs far more attention. I’ll probably be returning to see more, thanks for the info.

This website uses cookies to improve your web experience.