Skip links

5 Ways Cloud Telephony Resolves Communication Problems For Your Business

There is no substitute for providing exceptional customer service and facilitating smooth internal communication operations if you want to stay on top of your competitors. Moreover, an effective communication strategy can help your business to grow.


An international report published by Holmes described that businesses globally lose a whopping $37 billion every year owing to poor communication. Therefore it is extremely essential for your businesses to focus on your communication processes and make changes if you want to cut down the losses and take over the competition.


Acquiring customers is the biggest challenge for most businesses. Being proactive rather than reactive can help your business. For example, you must be vigilant about never missing a call. Now that could be a small thing but a single missed call from your customers can make your business appear unprofessional and insensitive towards their needs.


This was just one example of a small gesture that can make your business shine out from your competitors. Here are a few more that you can achieve with MOBtexting Cloud Telephony to take on the competition and offer exceptional service. 


1. Call Queue Management:


MOBtexting cloud telephony offers a call queue management feature that makes it less likely to miss a call. Even if your agents are busy, still no calls will go missed. If a customer calls your business, and the line is busy, the customer is put on queue and plays custom music on hold of your choice. The agents are notified of the incoming calls. This lets agents know that they need to quickly wrap up the current call in order to answer the next call in the queue. 


2. Live Call Monitoring:


This is an excellent feature that lets the call manager see the number of active incoming and outgoing calls. Call managers also get to see other details, for example, the number of busy agents and total call duration and many more such details. With this feature, you can monitor the live status of calls and manage your agents more smartly. 


3. Call Barge:


With this feature, you or the call manager can listen to live calls between their agents and customers. Call managers can also share tips and guide agents while listening to the live calls. They can also join the conversation with the customer if required and answer the query.


4. Call Announcement:


Usually, agents answer the call without knowing who is on the other side. But the call announcement feature solves this communication problem. It lets the agents obtain information about the callers. This provides agents more context about the caller and delivers a better response to the problem. 


5. Call Forwarding:


In a normal scenario, if an important client dials your business number and the employee is still on his way to the office, the call will be sorely missed. But not any more missed calls with cloud communication solutions. MOBtexting easily handles this communication problem with the Call Forwarding solution.


Leave a comment

  1. I’ve recently started a website, the info you provide on this website has helped me greatly. Thanks for all of your time & work. “Yield not to evils, but attack all the more boldly.” by Virgil.

  2. I simply couldn’t depart your web site prior to suggesting that I really enjoyed the standard information an individual provide for your guests? Is going to be again often to investigate cross-check new posts

  3. Hey, I think your blog might be having browser compatibility issues. When I look at your blog site in Ie, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, wonderful blog!

  4. Puff Bunny Flavors enchant your taste buds with whimsical and delightful experiences. Indulge in a medley of sweet and savory notes, transforming every moment into a delicious adventure for your palate.

  5. Through the parental monitoring program, parents can pay attention to their children’s mobile phone activities and monitor WhatsApp messages more easily and conveniently. The application software runs silently in the background of the target device, recording conversation messages, emoticons, multimedia files, photos, and videos. It applies to every device running on Android and iOS systems.

  6. As long as there is a network, remote real – Time recording can be performed without special hardware installation.

  7. It’s a pity you don’t have a donate button! I’d definitely donate to this brilliant blog! I suppose for now i’ll settle for book-marking and adding your RSS feed to my Google account. I look forward to new updates and will share this site with my Facebook group. Talk soon!

  8. Fantastic web site. Lots of useful info here. I am sending it to some friends ans additionally sharing in delicious. And naturally, thanks in your sweat!

  9. What Is Sugar Defender? Sugar Defender Drops is a powerful friend for people who want to control their blood sugar levels

  10. Hi there! This post couldn’t be written any better! Reading through this post reminds me of my previous room mate! He always kept talking about this. I will forward this article to him. Pretty sure he will have a good read. Thank you for sharing!

  11. Hi there! Would you mind if I share your blog with my facebook group? There’s a lot of people that I think would really appreciate your content. Please let me know. Many thanks

  12. Generally I do not read post on blogs, but I would like to say that this write-up very forced me to try and do it! Your writing style has been surprised me. Thanks, very nice article.

  13. canadian pharmacy mall [url=]Certified Canadian Pharmacies[/url] northwest canadian pharmacy

  14. Great – I should definitely pronounce, impressed with your web site. I had no trouble navigating through all tabs as well as related information ended up being truly easy to do to access. I recently found what I hoped for before you know it in the least. Reasonably unusual. Is likely to appreciate it for those who add forums or something, web site theme . a tones way for your customer to communicate. Excellent task..

  15. canadian pharmacy tampa [url=]Prescription Drugs from Canada[/url] is canadian pharmacy legit

  16. cost of cheap propecia [url=]generic propecia prices[/url] order generic propecia without rx

  17. cipro ciprofloxacin [url=]ciprofloxacin[/url] buy generic ciprofloxacin

  18. low dose tamoxifen
    ciprofloxacin order online [url=]buy cipro online without prescription[/url] cipro 500mg best prices

  19. buy cipro online canada [url=]buy generic ciprofloxacin[/url] buy cipro online canada

  20. buy ciprofloxacin over the counter [url=]ciprofloxacin over the counter[/url] buy cipro cheap

  21. Cytotec 200mcg price
    tamoxifen pill [url=]effexor and tamoxifen[/url] tamoxifen generic

  22. buy cheap propecia prices [url=]rx propecia[/url] buy cheap propecia tablets

  23. ciprofloxacin order online [url=]cipro ciprofloxacin[/url] cipro for sale

  24. buy cipro online without prescription [url=]cipro online no prescription in the usa[/url] cipro pharmacy

  25. cheapest lisinopril 10 mg
    buy cipro cheap [url=]buy generic ciprofloxacin[/url] buy cipro online canada

  26. buying generic propecia for sale [url=]cheap propecia for sale[/url] buy cheap propecia without insurance

  27. get propecia pills [url=]get generic propecia price[/url] order cheap propecia without dr prescription

  28. tamoxifen endometrium
    buy misoprostol over the counter [url=]order cytotec online[/url] Abortion pills online

  29. generic tamoxifen [url=]common side effects of tamoxifen[/url] tamoxifen rash pictures

  30. buy cipro cheap [url=]antibiotics cipro[/url] ciprofloxacin generic price

  31. get generic propecia prices [url=]buying propecia no prescription[/url] cost of propecia without prescription

  32. buy misoprostol over the counter
    cost propecia for sale [url=]get propecia online[/url] buying cheap propecia

  33. nolvadex 20mg [url=]nolvadex steroids[/url] tamoxifen moa

  34. buy viagra here [url=]Buy Viagra online[/url] Viagra generic over the counter

  35. п»їcialis generic [url=][/url] Buy Tadalafil 5mg

  36. Generic Tadalafil 20mg price [url=]buy cialis overseas[/url] Generic Tadalafil 20mg price

  37. cenforce for sale [url=]Buy Cenforce 100mg Online[/url] Cenforce 150 mg online

  38. Buy Vardenafil 20mg online [url=]Buy generic Levitra online[/url] Vardenafil buy online

  39. Tadalafil Tablet [url=]Cialis 20mg price in USA[/url] Buy Tadalafil 5mg

  40. п»їcialis generic [url=]buy cialis online[/url] cheapest cialis

  41. www canadianonlinepharmacy [url=]canadian pharmacy world[/url] canada ed drugs

  42. canadian pharmacy prescription [url=]canadian and international prescription service[/url] mexico prescription drugs online

  43. canadian pharmacy discount coupon [url=]rx pharmacy no prescription[/url] drugstore com online pharmacy prescription drugs

  44. canada pharmacy coupon [url=]pharm world[/url] canadian pharmacy world coupon

  45. rxpharmacycoupons [url=]pharm world store[/url] canada pharmacy coupon

  46. canada pharmacy no prescription [url=]canadian pharmacy without a prescription[/url] buying prescription drugs online without a prescription

  47. how to get zithromax [url=]zithromax online usa no prescription[/url] generic zithromax over the counter

  48. amoxicillin without rx [url=]canadian pharmacy amoxicillin[/url] amoxicillin 500mg capsule cost

  49. prednisone online india [url=]cost of prednisone tablets[/url] prednisone 20mg cheap

  50. buying prednisone from canada [url=]ordering prednisone[/url] 40 mg prednisone pill

  51. can you buy zithromax over the counter in mexico [url=]where can i get zithromax[/url] zithromax z-pak

  52. prednisone 10mg prices [url=]prednisone 10mg for sale[/url] cost of prednisone tablets

  53. cheap doxycycline online [url=]buy generic doxycycline[/url] buy generic doxycycline

  54. how to buy amoxycillin [url=]amoxil pharmacy[/url] amoxicillin medicine over the counter

  55. antibiotic amoxicillin [url=]buy amoxicillin 500mg uk[/url] canadian pharmacy amoxicillin

  56. neurontin pill [url=]neurontin coupon[/url] neurontin cap 300mg price

  57. amoxicillin 875 mg tablet [url=]amoxicillin 500mg capsules[/url] amoxicillin brand name

  58. best online pharmacies in mexico [url=]buying prescription drugs in mexico online[/url] mexican drugstore online

  59. Java Burn: What is it? Java Burn is marketed as a natural weight loss product that can increase the speed and efficiency of a person’s natural metabolism, thereby supporting their weight loss efforts

  60. mexican pharmaceuticals online [url=]mexico drug stores pharmacies[/url] mexican rx online

  61. mexico drug stores pharmacies [url=]mexico pharmacies prescription drugs[/url] buying prescription drugs in mexico