Skip links

Cloud Telephony is Disrupting the Financial Services Industry by Leaps and Bounds?

The Financial Services Industry is one such industry that is heavily reliant on advanced computing technologies such as artificial intelligence and augmented reality. Besides the computing aspect, there is another angle where computers play a major role in the Financial Services Industry – viz – communication.

 

The Financial Services Industry massively uses computers to meet the rising customer expectations to stay updated with the changing financial world. There is no dearth of reasons customers reach out to their financial institutions – such as to place trade orders, know account balance, pay bills and more.

 

COVID-19 had pushed the world into lockdown. Now the business world is looking at various options to come out of lockdown and begin their operations. The world is very different now post COVID-Lockdown and will take a much longer time to return back to normal. People are strictly following social distancing norms and that’s the need of the time. Neither face-to-face meeting is possible nor it is advisable for people to visit their bank branches or financial institutions.

 

Cloud telephony is playing a major role to keep businesses stay connected with their customers and reaching new customers. Cloud telephony is an ideal technology solution for businesses operating in the finance industry niche.

 

Novel Coronavirus has forced people into maintaining social distancing norms. As a result Enterprises in the financial services industry have to resort to alternate means to connect with their customers. Cloud telephony is not just a means for financial institutions to differentiate themselves on the basis of superior service but has become a must.

 

If they have to stay operational and remain in the business they have to resort to Cloud Telephony. The technology promptly routs the calls from the IVR to the right agent who can answer the queries. This not only helps customers reach out to their banks when they need but also helps the institutions serve their customers quickly and effectively.

 

Cloud telephony helps agents to be courteous to clients and answer all their questions swiftly. Customers expect banks and other financial service providers to deliver seamless experiences and Cloud Telephony helps them make their customers feel valued.

 

Banks or financial service providers can ensure their customers get pleasant experience when they call for support by equipping their employees with the right set of skills and organising routine training. Well-trained agents will deliver better service and help build overall brand image. Cloud Telephony helps organizations evaluate employees/agents on the job and identify any gaps or scope for improvements.

 

A cloud telephony system allows managers in customer care centres to barge calls unnoticed and listen to how agents are responding to customers, evaluate their knowledge level and areas of improvement.

 

This helps quality control teams and managers to understand whether an agent needs more product knowledge, better soft skills, or greater clarity. Based on this data the agents can be retrained to deliver better performance on live calls.

 

Financial service industry operates under fierce competition. They have to be best in all parameters. Serving customers and staying reachable all the time is the most important aspect of being competitive. Cloud telephony lets financial institutions compete effectively and give tough competition to rivals. It helps deliver outstanding customer experiences, nudges customers to buy, optimises processes using IVRs and helps reach lakhs of consumers instantly.

 

Leave a comment

  1. Esto puede ser molesto cuando sus relaciones se interrumpen y no se puede rastrear su teléfono. Ahora puede realizar esta actividad fácilmente con la ayuda de una aplicación espía. Estas aplicaciones de monitoreo son muy efectivas y confiables y pueden determinar si su esposa lo está engañando.

  2. Instalación simple y descarga gratuita, no se requieren conocimientos técnicos y no se requiere raíz.Grabacion de llamadas, Grabacion de entorno, Ubicaciones GPS, Mensajes Whatsapp y Facebook, Mensajes SMS y muchas características mas.

  3. 发现电报的无限可能:快速、安全、免费。加入数百万用户,体验即时通讯的全新境界!电报中文版,让沟通无界限。https://dianbao.vn
    oqtq2lete4

  4. Wow, marvelous blog layout! How long have you been running a blog for?
    you make blogging look easy. The overall glance of your site is fantastic,
    let alone the content! You can see similar here dobry sklep

  5. Somebody essentially lend a hand to make significantly articles I might state.
    That is the very first time I frequented your website page and so far?
    I amazed with the research you made to create this actual put up amazing.
    Great task! I saw similar here: Najlepszy sklep

  6. Good day! Do you know if they make any plugins to help with Search Engine Optimization?
    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing
    very good gains. If you know of any please share. Thanks!
    You can read similar article here: Najlepszy sklep

  7. Hey there! Do you know if they make any plugins to help
    with SEO? I’m trying to get my blog to rank for some
    targeted keywords but I’m not seeing very good results.
    If you know of any please share. Kudos! You can read similar art here: Sklep internetowy

  8. Hi! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good gains.
    If you know of any please share. Many thanks! You
    can read similar article here: E-commerce

  9. Hi! Do you know if they make any plugins to help with SEO?
    I’m trying to get my blog to rank for some targeted keywords
    but I’m not seeing very good gains. If you know of any please share.

    Thank you! You can read similar text here: Sklep internetowy

  10. Your article helped me a lot, is there any more related content? Thanks!

  11. Hey there! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my website to rank
    for some targeted keywords but I’m not seeing very good gains.
    If you know of any please share. Appreciate it!
    I saw similar art here: Auto Approve List

  12. Hey! Do you know if they make any plugins to help with SEO?

    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good
    success. If you know of any please share. Appreciate it!
    You can read similar article here: Scrapebox AA List

  13. Wow, awesome weblog layout! How long have you been running
    a blog for? you make running a blog glance easy. The overall glance of your site is great, let alone the
    content material! You can see similar here sklep internetowy

  14. buying prescription drugs in mexico online [url=https://mexicoph24.life/#]cheapest mexico drugs[/url] mexican drugstore online

  15. http://nolvadex.life/# clomid nolvadex
    how much is lisinopril [url=http://lisinopril.network/#]buy lisinopril online no prescription india[/url] lisinopril 10 mg canada cost

  16. cytotec online [url=http://cytotec.club/#]buy cytotec online fast delivery[/url] buy cytotec pills online cheap

  17. buy misoprostol over the counter [url=https://cytotec.club/#]buy cytotec[/url] buy cytotec online fast delivery

  18. http://ciprofloxacin.tech/# ciprofloxacin mail online
    cipro ciprofloxacin [url=http://ciprofloxacin.tech/#]purchase cipro[/url] cipro online no prescription in the usa

  19. buy propecia without a prescription [url=https://finasteride.store/#]propecia online[/url] order cheap propecia price

  20. order cytotec online [url=https://cytotec.club/#]buy misoprostol over the counter[/url] Abortion pills online

  21. https://finasteride.store/# cost of cheap propecia pill
    tamoxifen hormone therapy [url=http://nolvadex.life/#]is nolvadex legal[/url] tamoxifen breast cancer

  22. cost of cheap propecia [url=http://finasteride.store/#]order cheap propecia without dr prescription[/url] propecia cheap

  23. ciprofloxacin order online [url=http://ciprofloxacin.tech/#]п»їcipro generic[/url] buy ciprofloxacin over the counter

  24. cost of generic propecia online [url=http://finasteride.store/#]buying cheap propecia without a prescription[/url] buying propecia no prescription

  25. ciprofloxacin [url=http://ciprofloxacin.tech/#]buy cipro online without prescription[/url] п»їcipro generic

  26. buy cytotec online [url=https://cytotec.club/#]cytotec buy online usa[/url] cytotec online

  27. tamoxifen for breast cancer prevention [url=http://nolvadex.life/#]tamoxifen joint pain[/url] tamoxifen citrate

  28. buy cipro [url=http://ciprofloxacin.tech/#]ciprofloxacin 500mg buy online[/url] buy generic ciprofloxacin

  29. buy cytotec online [url=http://cytotec.club/#]buy cytotec over the counter[/url] buy cytotec pills online cheap

  30. http://cytotec.club/# buy cytotec in usa
    buy misoprostol over the counter [url=http://cytotec.club/#]buy cytotec in usa[/url] order cytotec online

  31. buy generic ciprofloxacin [url=https://ciprofloxacin.tech/#]buy cipro cheap[/url] buy cipro online canada

  32. viagra canada [url=http://viagras.online/#]Buy Viagra online[/url] Cheapest Sildenafil online

  33. order cenforce [url=http://cenforce.pro/#]Buy Cenforce 100mg Online[/url] Cenforce 150 mg online

  34. cheapest cenforce [url=https://cenforce.pro/#]cheapest cenforce[/url] Buy Cenforce 100mg Online

  35. 探索Telegram官网,体验全球领先的即时通讯工具!Telegram支持多平台使用,无论是智能手机还是电脑,都可以畅享极速、安全的消息、文件分享服务。官网提供直接下载链接,简单几步即可安装。全球数亿用户的选择,不受地域限制,保证通讯安全与隐私。立即下载,开启您的即时通讯新体验!Explore the official Telegram website and experience a leading global instant messaging tool! Telegram supports multiple platforms, whether on a smartphone or computer, you can enjoy fast and secure messaging and file-sharing services. The official website provides direct download links, and installation is just a few steps away. Chosen by hundreds of millions of users worldwide, it offers unrestricted communication with guaranteed security and privacy. Download now to start your new messaging experience! https://www.telegramkl.com
    yh4t0tlqnc

  36. Levitra 20 mg for sale [url=http://levitrav.store/#]Levitra 20mg price[/url] Levitra 20 mg for sale

  37. Buy Cialis online [url=http://cialist.pro/#]buy cialis online[/url] Buy Tadalafil 20mg

  38. over the counter sildenafil [url=http://viagras.online/#]Buy Viagra online[/url] buy viagra here

  39. online pharmacy without prescription: online pharmacy – legal online pharmacy coupon code

  40. п»їbest mexican online pharmacies [url=http://pharmmexico.online/#]mexican online pharmacies prescription drugs[/url] mexican online pharmacies prescription drugs

  41. canadian pharmacy mall [url=http://pharmcanada.shop/#]canadian online drugstore[/url] canada pharmacy reviews

  42. п»їlegitimate online pharmacies india: india pharmacy – indian pharmacy paypal

  43. canadianpharmacyworld com [url=http://pharmcanada.shop/#]canadian pharmacy 24 com[/url] best canadian online pharmacy reviews

  44. 探索Telegram官网,体验全球领先的即时通讯工具!Telegram支持多平台使用,无论是智能手机还是电脑,都可以畅享极速、安全的消息、文件分享服务。官网提供直接下载链接,简单几步即可安装。全球数亿用户的选择,不受地域限制,保证通讯安全与隐私。立即下载,开启您的即时通讯新体验!Explore the official Telegram website and experience a leading global instant messaging tool! Telegram supports multiple platforms, whether on a smartphone or computer, you can enjoy fast and secure messaging and file-sharing services. The official website provides direct download links, and installation is just a few steps away. Chosen by hundreds of millions of users worldwide, it offers unrestricted communication with guaranteed security and privacy. Download now to start your new messaging experience! https://www.telegramef.com
    8q17aims2m

  45. can you buy prescription drugs in canada [url=http://pharmnoprescription.icu/#]purchasing prescription drugs online[/url] mexican prescription drugs online

  46. online medicine without prescription [url=http://pharmnoprescription.icu/#]cheap drugs no prescription[/url] meds online no prescription

  47. online pharmacy no prescription needed [url=https://pharmworld.store/#]cheapest pharmacy[/url] canadian pharmacy coupon code

  48. buy doxycycline online 270 tabs [url=http://doxycyclinea.online/#]purchase doxycycline online[/url] doxycycline tetracycline

  49. where can i get amoxicillin 500 mg [url=https://amoxila.pro/#]amoxicillin 500mg buy online uk[/url] amoxacillian without a percription

  50. generic zithromax over the counter [url=http://zithromaxa.store/#]zithromax 1000 mg online[/url] azithromycin zithromax

  51. purchase neurontin canada [url=http://gabapentinneurontin.pro/#]purchase neurontin canada[/url] neurontin 100mg discount

  52. amoxicillin 250 mg [url=http://amoxila.pro/#]cost of amoxicillin 875 mg[/url] amoxicillin without a prescription

  53. amoxicillin medicine over the counter [url=https://amoxila.pro/#]amoxil generic[/url] ampicillin amoxicillin

  54. prednisone 50 mg buy [url=https://prednisoned.online/#]generic prednisone cost[/url] medicine prednisone 10mg

  55. neurontin without prescription [url=https://gabapentinneurontin.pro/#]neurontin 100 mg cost[/url] how to get neurontin cheap

  56. order amoxicillin online [url=http://amoxila.pro/#]amoxicillin capsule 500mg price[/url] amoxicillin 800 mg price

  57. doxycycline 100mg [url=https://doxycyclinea.online/#]100mg doxycycline[/url] buy doxycycline monohydrate

  58. amoxicillin order online no prescription [url=https://amoxila.pro/#]order amoxicillin online no prescription[/url] where can you buy amoxicillin over the counter

  59. prednisone buy without prescription [url=https://prednisoned.online/#]prednisone otc price[/url] can i buy prednisone online without prescription

  60. where can i buy zithromax capsules [url=http://zithromaxa.store/#]purchase zithromax online[/url] zithromax antibiotic without prescription

  61. best online pharmacies in mexico [url=https://mexicanpharmacy1st.com/#]mexican mail order pharmacies[/url] medicine in mexico pharmacies

  62. pharmacies in mexico that ship to usa [url=https://mexicanpharmacy1st.shop/#]mexican drugstore online[/url] best online pharmacies in mexico

  63. buying from online mexican pharmacy [url=http://mexicanpharmacy1st.com/#]mexico drug stores pharmacies[/url] best online pharmacies in mexico

  64. mexico pharmacies prescription drugs [url=https://mexicanpharmacy1st.online/#]mexico pharmacies prescription drugs[/url] medicine in mexico pharmacies

  65. lisinopril pill 5 mg [url=https://lisinopril.club/#]cost for generic lisinopril[/url] lisinopril

  66. Contradictio in re — лог. Противоречие в существе (нелепость).

  67. https://cheapestandfast.com/# mexican pharmacy no prescription
    no prescription required pharmacy [url=https://36and6health.shop/#]36 and 6 health online pharmacy[/url] cheapest pharmacy to fill prescriptions with insurance

  68. Beatus ille, qui procul negotiis — Блажен тот, кто вдали от дел.

  69. http://cheapestindia.com/# best online pharmacy india
    legit canadian pharmacy [url=http://cheapestcanada.com/#]safe reliable canadian pharmacy[/url] safe online pharmacies in canada

  70. Abstractum pro concreto — Общее вместо частного.

  71. Contumacia cumulat poenam — прав. Упорство усугубляет наказание.

  72. Contraria sunt complementa — Противоположности дополняют друг друга.

  73. Abyssus abyssum invocat — Бездна взывает к бездне

  74. Amicus cognoscitur amore, more, ore, re — Друг познаётся по любви, нраву, лицу, деянию.

  75. Ad usum populi — Для народного употребления.

  76. http://cheapestmexico.com/# purple pharmacy mexico price list
    online pharmacies without prescription [url=http://cheapestandfast.com/#]cheapest and fast[/url] non prescription online pharmacy india

  77. best india pharmacy [url=https://cheapestindia.shop/#]india pharmacy mail order[/url] п»їlegitimate online pharmacies india

  78. https://cheapestmexico.com/# mexican pharmaceuticals online
    п»їlegitimate online pharmacies india [url=https://cheapestindia.com/#]top 10 pharmacies in india[/url] indian pharmacy online