Skip links
scroll
Contact Us
mobtexting
Published in: Voice Solutions

Cloud Telephony is Disrupting the Financial Services Industry by Leaps and Bounds?

Author
Published on:

The Financial Services Industry is one such industry that is heavily reliant on advanced computing technologies such as artificial intelligence and augmented reality. Besides the computing aspect, there is another angle where computers play a major role in the Financial Services Industry – viz – communication.

 

The Financial Services Industry massively uses computers to meet the rising customer expectations to stay updated with the changing financial world. There is no dearth of reasons customers reach out to their financial institutions – such as to place trade orders, know account balance, pay bills and more.

 

COVID-19 had pushed the world into lockdown. Now the business world is looking at various options to come out of lockdown and begin their operations. The world is very different now post COVID-Lockdown and will take a much longer time to return back to normal. People are strictly following social distancing norms and that’s the need of the time. Neither face-to-face meeting is possible nor it is advisable for people to visit their bank branches or financial institutions.

 

Cloud telephony is playing a major role to keep businesses stay connected with their customers and reaching new customers. Cloud telephony is an ideal technology solution for businesses operating in the finance industry niche.

 

Novel Coronavirus has forced people into maintaining social distancing norms. As a result Enterprises in the financial services industry have to resort to alternate means to connect with their customers. Cloud telephony is not just a means for financial institutions to differentiate themselves on the basis of superior service but has become a must.

 

If they have to stay operational and remain in the business they have to resort to Cloud Telephony. The technology promptly routs the calls from the IVR to the right agent who can answer the queries. This not only helps customers reach out to their banks when they need but also helps the institutions serve their customers quickly and effectively.

 

Cloud telephony helps agents to be courteous to clients and answer all their questions swiftly. Customers expect banks and other financial service providers to deliver seamless experiences and Cloud Telephony helps them make their customers feel valued.

 

Banks or financial service providers can ensure their customers get pleasant experience when they call for support by equipping their employees with the right set of skills and organising routine training. Well-trained agents will deliver better service and help build overall brand image. Cloud Telephony helps organizations evaluate employees/agents on the job and identify any gaps or scope for improvements.

 

A cloud telephony system allows managers in customer care centres to barge calls unnoticed and listen to how agents are responding to customers, evaluate their knowledge level and areas of improvement.

 

This helps quality control teams and managers to understand whether an agent needs more product knowledge, better soft skills, or greater clarity. Based on this data the agents can be retrained to deliver better performance on live calls.

 

Financial service industry operates under fierce competition. They have to be best in all parameters. Serving customers and staying reachable all the time is the most important aspect of being competitive. Cloud telephony lets financial institutions compete effectively and give tough competition to rivals. It helps deliver outstanding customer experiences, nudges customers to buy, optimises processes using IVRs and helps reach lakhs of consumers instantly.

 

You may also like

Leave a comment

  16. Esto puede ser molesto cuando sus relaciones se interrumpen y no se puede rastrear su teléfono. Ahora puede realizar esta actividad fácilmente con la ayuda de una aplicación espía. Estas aplicaciones de monitoreo son muy efectivas y confiables y pueden determinar si su esposa lo está engañando.

  28. Instalación simple y descarga gratuita, no se requieren conocimientos técnicos y no se requiere raíz.Grabacion de llamadas, Grabacion de entorno, Ubicaciones GPS, Mensajes Whatsapp y Facebook, Mensajes SMS y muchas características mas.

  53. 发现电报的无限可能：快速、安全、免费。加入数百万用户，体验即时通讯的全新境界！电报中文版，让沟通无界限。https://dianbao.vn
    oqtq2lete4

  63. Wow, marvelous blog layout! How long have you been running a blog for?
    you make blogging look easy. The overall glance of your site is fantastic,
    let alone the content! You can see similar here dobry sklep

  70. Somebody essentially lend a hand to make significantly articles I might state.
    That is the very first time I frequented your website page and so far?
    I amazed with the research you made to create this actual put up amazing.
    Great task! I saw similar here: Najlepszy sklep

  78. Good day! Do you know if they make any plugins to help with Search Engine Optimization?
    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing
    very good gains. If you know of any please share. Thanks!
    You can read similar article here: Najlepszy sklep

  82. Hey there! Do you know if they make any plugins to help
    with SEO? I’m trying to get my blog to rank for some
    targeted keywords but I’m not seeing very good results.
    If you know of any please share. Kudos! You can read similar art here: Sklep internetowy

  85. Hi! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good gains.
    If you know of any please share. Many thanks! You
    can read similar article here: E-commerce

  86. Hi! Do you know if they make any plugins to help with SEO?
    I’m trying to get my blog to rank for some targeted keywords
    but I’m not seeing very good gains. If you know of any please share.

    Thank you! You can read similar text here: Sklep internetowy

  89. Your article helped me a lot, is there any more related content? Thanks!

  90. Hey there! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my website to rank
    for some targeted keywords but I’m not seeing very good gains.
    If you know of any please share. Appreciate it!
    I saw similar art here: Auto Approve List

  92. Hey! Do you know if they make any plugins to help with SEO?

    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good
    success. If you know of any please share. Appreciate it!
    You can read similar article here: Scrapebox AA List

  97. Wow, awesome weblog layout! How long have you been running
    a blog for? you make running a blog glance easy. The overall glance of your site is great, let alone the
    content material! You can see similar here sklep internetowy

  108. buying prescription drugs in mexico online [url=https://mexicoph24.life/#]cheapest mexico drugs[/url] mexican drugstore online

  110. http://nolvadex.life/# clomid nolvadex
    how much is lisinopril [url=http://lisinopril.network/#]buy lisinopril online no prescription india[/url] lisinopril 10 mg canada cost

  113. cytotec online [url=http://cytotec.club/#]buy cytotec online fast delivery[/url] buy cytotec pills online cheap

  114. buy misoprostol over the counter [url=https://cytotec.club/#]buy cytotec[/url] buy cytotec online fast delivery

  115. http://ciprofloxacin.tech/# ciprofloxacin mail online
    cipro ciprofloxacin [url=http://ciprofloxacin.tech/#]purchase cipro[/url] cipro online no prescription in the usa

  117. buy propecia without a prescription [url=https://finasteride.store/#]propecia online[/url] order cheap propecia price

  120. order cytotec online [url=https://cytotec.club/#]buy misoprostol over the counter[/url] Abortion pills online

  121. https://finasteride.store/# cost of cheap propecia pill
    tamoxifen hormone therapy [url=http://nolvadex.life/#]is nolvadex legal[/url] tamoxifen breast cancer

  123. cost of cheap propecia [url=http://finasteride.store/#]order cheap propecia without dr prescription[/url] propecia cheap

  126. ciprofloxacin order online [url=http://ciprofloxacin.tech/#]п»їcipro generic[/url] buy ciprofloxacin over the counter

  130. cost of generic propecia online [url=http://finasteride.store/#]buying cheap propecia without a prescription[/url] buying propecia no prescription

  131. ciprofloxacin [url=http://ciprofloxacin.tech/#]buy cipro online without prescription[/url] п»їcipro generic

  134. buy cytotec online [url=https://cytotec.club/#]cytotec buy online usa[/url] cytotec online

  137. tamoxifen for breast cancer prevention [url=http://nolvadex.life/#]tamoxifen joint pain[/url] tamoxifen citrate

  140. buy cipro [url=http://ciprofloxacin.tech/#]ciprofloxacin 500mg buy online[/url] buy generic ciprofloxacin

  143. buy cytotec online [url=http://cytotec.club/#]buy cytotec over the counter[/url] buy cytotec pills online cheap

  144. http://cytotec.club/# buy cytotec in usa
    buy misoprostol over the counter [url=http://cytotec.club/#]buy cytotec in usa[/url] order cytotec online

  146. buy generic ciprofloxacin [url=https://ciprofloxacin.tech/#]buy cipro cheap[/url] buy cipro online canada

  150. viagra canada [url=http://viagras.online/#]Buy Viagra online[/url] Cheapest Sildenafil online

  151. order cenforce [url=http://cenforce.pro/#]Buy Cenforce 100mg Online[/url] Cenforce 150 mg online

  154. cheapest cenforce [url=https://cenforce.pro/#]cheapest cenforce[/url] Buy Cenforce 100mg Online

  158. 探索Telegram官网，体验全球领先的即时通讯工具！Telegram支持多平台使用，无论是智能手机还是电脑，都可以畅享极速、安全的消息、文件分享服务。官网提供直接下载链接，简单几步即可安装。全球数亿用户的选择，不受地域限制，保证通讯安全与隐私。立即下载，开启您的即时通讯新体验！Explore the official Telegram website and experience a leading global instant messaging tool! Telegram supports multiple platforms, whether on a smartphone or computer, you can enjoy fast and secure messaging and file-sharing services. The official website provides direct download links, and installation is just a few steps away. Chosen by hundreds of millions of users worldwide, it offers unrestricted communication with guaranteed security and privacy. Download now to start your new messaging experience! https://www.telegramkl.com
    yh4t0tlqnc

  160. Levitra 20 mg for sale [url=http://levitrav.store/#]Levitra 20mg price[/url] Levitra 20 mg for sale

  162. Buy Cialis online [url=http://cialist.pro/#]buy cialis online[/url] Buy Tadalafil 20mg

  166. over the counter sildenafil [url=http://viagras.online/#]Buy Viagra online[/url] buy viagra here

  169. п»їbest mexican online pharmacies [url=http://pharmmexico.online/#]mexican online pharmacies prescription drugs[/url] mexican online pharmacies prescription drugs

  171. canadian pharmacy mall [url=http://pharmcanada.shop/#]canadian online drugstore[/url] canada pharmacy reviews

  175. canadianpharmacyworld com [url=http://pharmcanada.shop/#]canadian pharmacy 24 com[/url] best canadian online pharmacy reviews

  176. 探索Telegram官网，体验全球领先的即时通讯工具！Telegram支持多平台使用，无论是智能手机还是电脑，都可以畅享极速、安全的消息、文件分享服务。官网提供直接下载链接，简单几步即可安装。全球数亿用户的选择，不受地域限制，保证通讯安全与隐私。立即下载，开启您的即时通讯新体验！Explore the official Telegram website and experience a leading global instant messaging tool! Telegram supports multiple platforms, whether on a smartphone or computer, you can enjoy fast and secure messaging and file-sharing services. The official website provides direct download links, and installation is just a few steps away. Chosen by hundreds of millions of users worldwide, it offers unrestricted communication with guaranteed security and privacy. Download now to start your new messaging experience! https://www.telegramef.com
    8q17aims2m

  179. can you buy prescription drugs in canada [url=http://pharmnoprescription.icu/#]purchasing prescription drugs online[/url] mexican prescription drugs online

  183. online medicine without prescription [url=http://pharmnoprescription.icu/#]cheap drugs no prescription[/url] meds online no prescription

  186. online pharmacy no prescription needed [url=https://pharmworld.store/#]cheapest pharmacy[/url] canadian pharmacy coupon code

  197. buy doxycycline online 270 tabs [url=http://doxycyclinea.online/#]purchase doxycycline online[/url] doxycycline tetracycline

  199. where can i get amoxicillin 500 mg [url=https://amoxila.pro/#]amoxicillin 500mg buy online uk[/url] amoxacillian without a percription

  201. generic zithromax over the counter [url=http://zithromaxa.store/#]zithromax 1000 mg online[/url] azithromycin zithromax

  205. purchase neurontin canada [url=http://gabapentinneurontin.pro/#]purchase neurontin canada[/url] neurontin 100mg discount

  207. amoxicillin 250 mg [url=http://amoxila.pro/#]cost of amoxicillin 875 mg[/url] amoxicillin without a prescription

  209. amoxicillin medicine over the counter [url=https://amoxila.pro/#]amoxil generic[/url] ampicillin amoxicillin

  213. prednisone 50 mg buy [url=https://prednisoned.online/#]generic prednisone cost[/url] medicine prednisone 10mg

  215. neurontin without prescription [url=https://gabapentinneurontin.pro/#]neurontin 100 mg cost[/url] how to get neurontin cheap

  218. order amoxicillin online [url=http://amoxila.pro/#]amoxicillin capsule 500mg price[/url] amoxicillin 800 mg price

  220. doxycycline 100mg [url=https://doxycyclinea.online/#]100mg doxycycline[/url] buy doxycycline monohydrate

  224. amoxicillin order online no prescription [url=https://amoxila.pro/#]order amoxicillin online no prescription[/url] where can you buy amoxicillin over the counter

  226. prednisone buy without prescription [url=https://prednisoned.online/#]prednisone otc price[/url] can i buy prednisone online without prescription

  231. where can i buy zithromax capsules [url=http://zithromaxa.store/#]purchase zithromax online[/url] zithromax antibiotic without prescription

  233. best online pharmacies in mexico [url=https://mexicanpharmacy1st.com/#]mexican mail order pharmacies[/url] medicine in mexico pharmacies

  237. pharmacies in mexico that ship to usa [url=https://mexicanpharmacy1st.shop/#]mexican drugstore online[/url] best online pharmacies in mexico

  240. buying from online mexican pharmacy [url=http://mexicanpharmacy1st.com/#]mexico drug stores pharmacies[/url] best online pharmacies in mexico

  242. mexico pharmacies prescription drugs [url=https://mexicanpharmacy1st.online/#]mexico pharmacies prescription drugs[/url] medicine in mexico pharmacies

  248. lisinopril pill 5 mg [url=https://lisinopril.club/#]cost for generic lisinopril[/url] lisinopril

  250. Contradictio in re — лог. Противоречие в существе (нелепость).

  251. https://cheapestandfast.com/# mexican pharmacy no prescription
    no prescription required pharmacy [url=https://36and6health.shop/#]36 and 6 health online pharmacy[/url] cheapest pharmacy to fill prescriptions with insurance

  252. Beatus ille, qui procul negotiis — Блажен тот, кто вдали от дел.

  255. http://cheapestindia.com/# best online pharmacy india
    legit canadian pharmacy [url=http://cheapestcanada.com/#]safe reliable canadian pharmacy[/url] safe online pharmacies in canada

  256. Abstractum pro concreto — Общее вместо частного.

  257. Contumacia cumulat poenam — прав. Упорство усугубляет наказание.

  258. Contraria sunt complementa — Противоположности дополняют друг друга.

  259. Abyssus abyssum invocat — Бездна взывает к бездне

  261. Amicus cognoscitur amore, more, ore, re — Друг познаётся по любви, нраву, лицу, деянию.

  262. Ad usum populi — Для народного употребления.

  264. http://cheapestmexico.com/# purple pharmacy mexico price list
    online pharmacies without prescription [url=http://cheapestandfast.com/#]cheapest and fast[/url] non prescription online pharmacy india

  268. best india pharmacy [url=https://cheapestindia.shop/#]india pharmacy mail order[/url] п»їlegitimate online pharmacies india

  274. https://cheapestmexico.com/# mexican pharmaceuticals online
    п»їlegitimate online pharmacies india [url=https://cheapestindia.com/#]top 10 pharmacies in india[/url] indian pharmacy online

  278. https://cheapestcanada.shop/# legal canadian pharmacy online
    best india pharmacy [url=http://cheapestindia.com/#]Online medicine order[/url] indian pharmacies safe

  283. http://cheapestmexico.com/# buying from online mexican pharmacy
    buying prescription drugs in mexico [url=https://cheapestmexico.shop/#]mexico pharmacy[/url] purple pharmacy mexico price list

  284. https://cheapestcanada.com/# adderall canadian pharmacy
    canadian pharmacy no prescription [url=https://cheapestandfast.com/#]cheapest and fast[/url] canadian drugs no prescription

  285. [url=http://acutanep.online/]accutane 10mg price[/url]

  286. online doctor prescription canada [url=https://cheapestandfast.shop/#]cheapest and fast[/url] buy medications online no prescription

  290. Farmacie on line spedizione gratuita [url=https://eufarmacieonline.shop/#]farmacia online[/url] farmacia online senza ricetta

  295. farmacia online barata [url=https://eufarmaciaonline.com/#]farmacias online seguras en espaГ±a[/url] farmacias online baratas

  299. Pharmacie en ligne livraison Europe [url=http://eumedicamentenligne.com/#]pharmacie en ligne[/url] trouver un mГ©dicament en pharmacie

  304. pharmacie en ligne sans ordonnance: Acheter Cialis – pharmacie en ligne france livraison belgique

  308. pharmacie en ligne sans ordonnance [url=http://kamagraenligne.com/#]kamagra pas cher[/url] п»їpharmacie en ligne france

  310. Hello.

    This post was created with XRumer 23 StrongAI.

    Good luck 🙂

  318. Hello!

    This post was created with XRumer 23 StrongAI.

    Good luck 🙂

  320. Viagra homme prix en pharmacie: viagra en ligne – SildГ©nafil 100 mg prix en pharmacie en France

  324. pharmacie en ligne france livraison belgique: Acheter Cialis – vente de mГ©dicament en ligne

  329. Howdy! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to
    get my site to rank for some targeted keywords but I’m
    not seeing very good results. If you know of any please share.
    Thanks! You can read similar article here: Escape room list

  331. I will right away grasp your rss as I can not to find your e-mail subscription link or newsletter service. Do you’ve any? Kindly allow me recognise so that I could subscribe. Thanks!

  336. Aw, this was an incredibly nice post. Finding the time and actual effort to produce a superb article… but what can I say… I put things off a whole lot and don’t seem to get nearly anything done.

  338. [url=https://diflucanr.online/]diflucan 150 mg price in india[/url]

  340. [url=http://acyclovirmc.com/]zovirax us cost[/url]

  342. [url=http://acyclovirmc.online/]acyclovir[/url]

  345. [url=https://amoxicillinir.online/]amoxicillin where to buy online[/url]

  346. [url=http://accutaneiso.online/]accutane us[/url]

  347. [url=http://dexamethasoneff.com/]dexamethasone online pharmacy[/url]

  349. [url=https://abamoxicillin.com/]can you purchase amoxicillin online[/url]

  352. [url=https://diflucand.online/]where to buy diflucan over the counter[/url]

  354. [url=https://enolvadex.com/]nolvadex pills for sale[/url]

  357. [url=https://lasixor.online/]can you buy furosemide otc[/url]

  360. [url=https://metforminn.online/]glucophage 850 mg price in india[/url]

  361. [url=http://acyclovirmc.com/]zovirax tablets[/url]

  362. Can I simply say what a relief to discover somebody that actually knows what they’re discussing over the
    internet. You actually know how to bring a problem to light and make it important.

    A lot more people ought to read this and understand this side
    of your story. It’s surprising you’re not more popular given that you definitely have
    the gift.

  363. Hi there! This post couldn’t be written much better! Going through this post reminds me of my previous roommate! He always kept talking about this. I am going to send this post to him. Pretty sure he will have a great read. Thanks for sharing!

  364. After going over a handful of the blog articles on your web page, I honestly like your way of blogging. I saved as a favorite it to my bookmark site list and will be checking back soon. Take a look at my web site too and let me know your opinion.

  365. The next time I read a blog, Hopefully it doesn’t disappoint me as much as this one. After all, Yes, it was my choice to read through, but I actually believed you would probably have something helpful to say. All I hear is a bunch of whining about something that you can fix if you weren’t too busy seeking attention.

  368. Hello there! This blog post couldn’t be written much better! Going through this article reminds me of my previous roommate! He constantly kept talking about this. I most certainly will send this information to him. Fairly certain he’s going to have a very good read. Many thanks for sharing!

  370. It’s hard to find educated people about this subject, however, you sound like you know what you’re talking about! Thanks

  371. You are so cool! I do not believe I’ve truly read something like that before. So nice to discover another person with a few unique thoughts on this topic. Really.. thank you for starting this up. This web site is something that’s needed on the internet, someone with a little originality.

  372. Your style is so unique in comparison to other people I have read stuff from. Thank you for posting when you have the opportunity, Guess I will just book mark this page.

  374. It’s nearly impossible to find well-informed people for this subject, but you seem like you know what you’re talking about! Thanks

  375. Telegram is a cloud service. We store messages, photos, videos and documents from your cloud chats on our servers so that you can access your data from any of your devices anytime without having to rely on third-party backups. All data is stored heavily encrypted and the encryption keys in each case are stored in several other data centers in different jurisdictions. This way local engineers or physical intruders cannot get access to user data
    Telegram is a cloud-based mobile and desktop messaging app with a focus on security and speed.
    Telegram中文版下载 | 安全高效的即时通讯
    https://www.telegramshk.com asdfwerE3S

  376. You have made some decent points there. I checked on the internet for more information about the issue and found most individuals will go along with your views on this web site.

  377. [url=http://prednisonecsr.online/]indian prednisone without prescription[/url]

  378. [url=http://diflucanr.online/]can i buy diflucan over the counter uk[/url]

  385. [url=http://acyclovirmc.online/]acyclovir 1000 mg cost[/url]

  386. [url=https://albuterolp.online/]cost of ventolin in usa[/url]

  389. [url=https://baclofenx.online/]10 mg baclofen cost[/url]

  391. I have to thank you for the efforts you have put in writing this website. I’m hoping to check out the same high-grade blog posts by you later on as well. In truth, your creative writing abilities has motivated me to get my own website now 😉

  393. Very nice post. I definitely love this website. Thanks!

  394. [url=http://finasterideff.com/]generic propecia 5mg[/url]

  397. I blog often and I seriously appreciate your content. Your article has really peaked my interest. I will take a note of your website and keep checking for new information about once a week. I subscribed to your Feed too.

  398. An outstanding share! I have just forwarded this onto a co-worker who was conducting a little homework on this. And he actually bought me dinner due to the fact that I stumbled upon it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanx for spending time to talk about this subject here on your site.

  399. Great article. I will be facing many of these issues as well..

  400. [url=https://enolvadex.com/]can you buy nolvadex otc[/url]

  401. This is a topic which is near to my heart… Best wishes! Where can I find the contact details for questions?

  402. An intriguing discussion is worth comment. There’s no doubt that that you should publish more about this subject, it may not be a taboo subject but usually people don’t talk about these issues. To the next! Kind regards.

  405. May I just say what a comfort to discover somebody that genuinely knows what they’re talking about on the internet. You certainly understand how to bring a problem to light and make it important. A lot more people really need to read this and understand this side of the story. I was surprised you are not more popular because you surely have the gift.

  407. Hello there! This blog post couldn’t be written much better! Looking through this post reminds me of my previous roommate! He constantly kept talking about this. I most certainly will forward this post to him. Fairly certain he’ll have a great read. Many thanks for sharing!

  408. When I initially commented I seem to have clicked on the -Notify me when new comments are added- checkbox and from now on each time a comment is added I get four emails with the exact same comment. Perhaps there is a means you can remove me from that service? Appreciate it.

  409. [url=https://baclofem.com/]baclofen cheap[/url]

This website uses cookies to improve your web experience.